Refund Policy

Refunds

We regret to inform you that refunds are not possible and all sales are final. As soon as an order is placed, your entries are promptly and automatically submitted to the sweepstakes app. It is important to note that we are unable to manipulate the entries for the giveaway contests.

Exchanges
To be eligible for an exchange, your item must be in the same condition that you received it and also need the receipt or proof of purchase. To start a exchange, you can contact us at lowkatskishop@gmail.com. Please note that exchanges will need to be sent to the following address: 

Lowkatski LLC

1939 Bridlewood Dr

Atwater, CA 95301

Customer is responsible for shipping any items back to Lowkatski LLC. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return/exchange questions at lowkatskishop@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.